Privacy Policy

This page describes how RemObjects Software collects and uses data about you.

If you choose to use our products or websites, you agree to the collection and use of information in relation with this policy. The personal information that we collect is used for providing and improving our products and services. We will not use or share your information with anyone, ever.

Who is RemObjects Software?

RemObjects Software is a software company registered in the United States and Curaçao with employees worldwide. We host our main website (remobjects.com) and related product sites, as well as our discussion forum (talk.remobjects.com), and provide software products that our users install on their local computers.

What data does RemObjects Software collect about me?

We may collect data about you in the following scenarios:

• On our websites, when you:
  • Browse the site.
  • Register for an account.
  • Process an online purchase.
  • Subscribe to our mailing lists.
  • Download a trial or free product.
• On our Discussion Forum, when you:
  • Register for an account.
  • Browse the forum.
  • Post a message, send private messages or otherwise participate in our forum.
• When you email us for support or sales inquiries.
• When our products installed on your computer check for updates or download licenses.

When you visit our website or online forum, we use cookies, server logs, and other methods to collect data about what pages you visit, for analytics purposes. This data is collected in (temporary) server logs and (anonymized) via Google Analytics.

We use this data to:

• Optimize the websites
• Diagnose and debug technical errors
• Defend our websites from abuse and attacks
• Compile statistics on forum and topic popularity
• Compile statistics on the kind of software and computers visitors use
• Maintain the orders and licenses for a particular user
• Detect and prevent license abuse

Account data collection

When you sign up for an account on our website and/or our online discussion forum, we collect account data.

• When signing up for an account on our website, we collect and store your real name, an optional user name, and your email address.

• When you sign up for a mailing list (including when downloading a trial product), we collect your email address and which list(s) you subscribed to.

• For participating in the online forum, you can optionally choose a different user name and upload an account picture. You may also optionally provide additional information about yourself (such as a short biography, your location or your birthday) on the Profile Settings page for your account.

• During the online purchasing process, we collect your payment information, including Credit Card number and associated name and address. This information is passed directly from your browser to the credit card merchant. It is not accessible to us and is not collected or archived by us in any form.

Account data usage

• For product licensing, we connect orders and licenses to your account on this site. When you download products or licenses, these are checked and validated against the licenses active in your account.

• Our forum uses the same account information and associates posts, replies and other forum activity to that account.

• We use your email address to:

  • Reset your password and help keep your account secure.
  • Send you confirmations about online purchases you make.
  • Contact you in special circumstances related to your account.
  • Respond to your support and sales requests.
  • Notify you about product updates and subscription expirations.
  • Optionally, notify you about posts and other activity on the forum.
  • Optionally, send you regular emails for mailing lists you subscribed to.
  • Optionally, send you very occasional product announcements.

We store your website account data as long as your account remains open.

For the online forums, we store the the content of your posts and about other activity on the forums, in order to share that data with fellow participants through the forum. If the forum is public, your your activity will be visible to all users; if the forum is access-restricted, or access restrictions apply to the specific post, your activity will be available only to the other users who have access to the respective forums.

We also collect data about private messages that you send through the forum. We make private messages available to senders and their recipients, to forum administrators, and to RemObjects support staff as needed.

We store your posts and other activity as long as your account remains open, and we store public posts indefinitely.

How can I make choices about data collection?

For the online forums, you can make choices about how data about is used on the settings page for your account. When a forum uses access restrictions that vary by category, you can choose who will see your post by choosing the appropriate category.

Where does RemObjects store data about me?

All our data is stored on the Amazon Web Service cloud platform on servers located in the United States and elsewhere.

Does RemObejcts Software comply with the EU General Data Protection Regulation?

RemObejcts Software respects privacy rights under Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (GDPR). Information that GDPR requires RemObjects Software to give can be found throughout this privacy policy. So can information about specific rights, like access, rectification, erasure, data portability, and objection to automated decision-making.

Where can I access data about me?

• You can see all data we have collected and associated with your website account on the Account Details page in the user portal (login needed).

• You can see your online forum account data at any time by visiting your account page on the forum. Your account page also lists your posts and other activity on the forum, and includes a link to download all of your activity in standard comma-separated values format.

How can I change or erase data about me?

• You can change your website account data or request your website account to be deleted at Account Details (login needed). Note that deleting your account will void any access to RemObjects product licenses you may have purchased, and make you ineligible for reduced upgrade pricing.

• You can change your online forum account data at any time by visiting the profile settings page for your account. Closing your account starts a process of erasing or anonymizing our records of data you provided for your account. Forum administrators can also erase and anonymize accounts upon request. You are also able to edit, anonymize, or erase your posts. When you edit posts, We will keep all versions of your posts. Forum administrators can view old versions of posts, and optionally make them visible to other forum visitors upon request.

Does RemObjects make automated decisions based on data about me?

• Our forum classifies posts as spam automatically. We use data about your posts and other activity on many forums to make automated decisions about whether posts to are spam. If you think a post has been wrongly blocked or removed, contact a forum administrator, they can override the decision that a post was spam.

• Our forum uses data about posts and activity to set trust levels automatically. The forum may use data about your posts and activity to award you badges and calculate a trust level for your account. Your trust level may affect how you can participate in the forum, such as whether you can upload images, as well as give you access to moderation and management powers in the forum. Your trust level therefore reflects forum administrators’ confidence in you, and their willingness to delegate community management functions, like moderation. If you think your trust level has been set incorrectly, contact an administrator of your forum. They can manually adjust the trust level of your account.

Does RemObjects Software share data about me with others?

• We do not share account data with others.
• We do share anonymized website traffic with Google Analytics.
• We pass payment information for online purchases through to our merchant service as outlined above.
• We share forum posts and activity with other users of the forum.

RemObjects Software does not sell or give information about you to other companies or services. However, RemObjects Software does use services from other companies for some of the services that it hosts. The companies behind those services may collect data about you on their own, for their own purposes. Some of these services may be used to collect information about your online activities across different websites. All of these services are based in the United States.

• Amazon Web Services (Privacy Policy) Provides cloud servers and services, in service regions across the world, to host and back up our websites
• Apple Push Notification Service (Privacy Policy) Sends push notifications to users of the Online Forum iOS app and Safari.
• Google Cloud Messaging (Privacy Policy) Sends push notifications to users of the online forum Android app and Chrome.
• Google Analytics (Privacy Policy) Provides us with website analytics and statistics.
• Stripe (Privacy Policy) Provides credit card processing.

Other individuals and companies may also reuse data about you that RemObjects Software publishes, such as your posts to public forums.

Links to Other Sites

Our websites or products may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

How can I contact RemObjects Software about privacy?

You can send questions and complaints to:

• RemObjects Software — info@remobjects.com
• Contact us.

European Users with questions or complaints about GDPR compliance can also address RemObjects Software's data protection representative in the Union:

• Carlo Kok — ck@remobjects.com

How can I find out about changes?

This version of RemObjects Software’s Privacy Policy took effect May 24, 2018.

RemObjects Software will post the future updates at https://www.remobjects.com/privacy (this page).

We may change how we announces changes in future versions. In the meantime, we may update our contact information without announcing a change. Please refer back to this page for the latest contact information at any time.